CMS3000 FAQs

What do you mean by Credit Path Rules?

Simply put, a credit path rule is a series of steps to take when some automated credit check fails. To illustrate, let's assume a customer has not paid their bill and is now 7 days overdue. What is your policy here? Who gets notified and what should be done. The answers to these questions are captured in a credit path rule. So, for example, if it is a contract customer, the account rep may get assigned a task to contact the client, while the credit department get a "heads up". If it's a casual advertiser, the credit department gets notified and an email (or letter) can be automatically generated.

By setting up multiple credit path rules for all your policies, you are ensuring consistent response patterns.

Does CMS3000 offer CRM functionality?

Absolutely. Accessing and maintaining customer/trade debtor information is simple and fast with CMS3000. Users can view data on companies, people, organisations and groups. Financial, queries, customer notes, credit path information and credit status history are also available.

Powerful search facilities are provided to enable quick and easy access to customer data without the need to remember identifying numbers.

Users can quickly access data on all the customers for which they are responsible. For example, credit managers and credit controllers can review a summary of all their customer’s balances and transaction details.