CMS3000 Benefits

There are many benefits that can be derived by implementing a CMS3000 system. The superior feature set and ability to tailor its functionality to suit YOUR business makes CMS3000 the best financial solution for your publishing enterprise. When coupled to the FutureProof advertising system, additional benefits are brought to the table thanks to the tight integration which makes your advertising sales, billing, credit management and accounts receivables functions act as one single system.

Consistent Credit Control improves bottom line

With CMS3000's site definable credit path rules, you can implement all your credit policies, even if they are different per type of customer. Consistency means EVERY credit anomaly gets identified and subjected to a predefined workflow of actions. This leads to improved control and improved customer service.

Automated Diary for credit controllers enhances efficiencies

CMS3000 generates a diary of actions for each credit controller. Actions can be sorted by customer, date, action type, collection amount or customer balance and overdue tasks are highlighted in red.  Upon selection of a call action, the credit controller is provided with all the information needed to complete the action including contact and communication information, financial balances including number of days overdue and due date, outstanding transactions supporting drill down, call scripts, queries and notes. Historical customer information is also available to view including call note, credit path history, credit status history and queries. This leads to efficiencies and accuracy and greatly assists your credit staff with their role.

Dispute Management controls avoids embarrassing customer interaction and saves time

Sometimes it is hard to coordinate the communications with your customer. If you've ever had a scenario where your credit controller contacts a customer as the assigned sales rep is resolving the issue, you will know how annoying this can be and how much valuable time is wasted by having multiple members of your staff chasing the same issue.

CMS3000's Dispute Management controls can avoid this scenario altogether as transactions that are being queried can be excluded from credit management and chasing letters. And, as documents and notes can be attached to queries, the full documentation about a query is always accessible so your staff can immediately see what has already transpired.

Full view of customer details

Full details can be accessed for each customer. Balances available include overall customer balance, unpaid invoices, overdue balance, collection amount and unallocated cash. Totals are also shown for write offs, settlement discounts and surcharges. Balances exceeding or nearing credit limits are highlighted in red and blue.